Privacy Policy
Privacy Policy
1. Introduction
TierZero Games Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase from us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
TierZero Games Ltd is the data controller responsible for your personal data.
Company details:
TierZero Games Ltd
Unit 6 Victoria Trading Estate
Roche, Cornwall
PL26 8LX
United Kingdom
Email: sales@tierzerogames.com
Company Number: 11077940
VAT Number: 391 9850 51
3. Personal Data We Collect
We may collect the following information:
Name
Billing and delivery address
Email address
Phone number
Payment details (processed securely by third-party providers)
Order history and account information
IP address and device/browser data
Marketing preferences
We do not store full payment card details. Payments are processed securely via Shopify Payments, PayPal, and Stripe.
4. How We Use Your Personal Data
We use your data to:
Process and fulfil orders
Communicate order status and service messages
Provide customer support
Prevent fraud and unauthorised transactions
Improve our website and services
Send marketing communications only where you have given consent
Comply with legal and tax obligations
5. Legal Bases for Processing
Under UK GDPR, we process your data on the following lawful bases:
Contract – to fulfil orders and provide services
Legal obligation – accounting, tax, and regulatory compliance
Legitimate interests – fraud prevention, service improvement
Consent – marketing emails and non-essential cookies
You may withdraw consent at any time.
6. Marketing Communications
You will only receive marketing emails if you have explicitly opted in.
Marketing emails are sent via Mailchimp. You can unsubscribe at any time by:
Clicking the unsubscribe link in any email, or
Contacting us at sales@tierzerogames.com
Service emails (order confirmations, shipping updates) are not marketing and cannot be opted out of.
7. Cookies
We use cookies to:
Enable essential site functionality
Remember items in your basket
Improve site performance and user experience
Support analytics and marketing (where consent is given)
Essential cookies are required for site operation. Non-essential cookies are used only where you have given consent and can be managed through your browser or cookie banner.
Cookies do not contain payment or sensitive personal information.
8. Data Sharing
We may share your data with trusted third parties where necessary, including:
Shopify (e-commerce platform)
Payment processors (Stripe, PayPal)
Shipping and logistics providers
Email marketing services (Mailchimp)
Analytics and fraud prevention tools
All third parties are required to protect your data and process it in accordance with applicable data protection laws.
9. International Data Transfers
Some of our service providers are located outside the UK. Where data is transferred internationally, appropriate safeguards (such as standard contractual clauses) are used to protect your information.
10. Data Retention
We retain personal data only for as long as necessary:
Order and tax records: 6 years
Customer accounts: until deleted by the user
Marketing data: until consent is withdrawn
11. Your Rights
You have the right to:
Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
Request data portability
Lodge a complaint with the UK Information Commissioner’s Office (ICO)
To exercise your rights, contact sales@tierzerogames.com
.
12. Security
We implement appropriate technical and organisational measures to protect your data. However, no system is completely secure, and data transmission over the internet is at your own risk.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of the site indicates acceptance of the updated policy.
14. Contact
If you have questions about this Privacy Policy or how we handle your data, please contact:
sales@tierzerogames.com