Frequently Asked Questions
Just some of the questions we get on a regular basis!
If you have any further questions, please don't hesitate to get in touch.
As we are based in the UK, our products are English EU Print. This is the case for all products – unless listed otherwise in the title/description of the product.
As things stand, this is only applicable for some Starlights that we have from older sets.
I think this is our most asked question – so get ready.
We will list the singles for an upcoming set once we know the full set list. This has to include – with Yugioh for example – the OCG imports and the TCG exclusives (which we won’t know from the Japanese set), as well as all the rarities from the set. Once we know all the information above, we can start to look at prices, expected volumes etc.
As a result, we will always plan to go live around a week or so before the release date of the product. This will include the Singles and the Deck cores. The best way to keep up to date with our new set singles listings is to follow us on Twitter, and turn on your notifications. That is where we post all our new listings, as well as any big restocks and general news updates.
This is exciting, as thanks to the new website it’s now much easier for you to find your tracking. You simply need to head to your orders page, select the order you wish to know the tracking information for, and it will be there for you. Once your order has been shipped, you’ll receive a shipping notification, and from that point onwards you’ll be able to check you tracking information.
Secondly, once you select the product you want and see that it’s out of stock, you can press the “NOTIFY ME WHEN AVAILABLE” button, and it will do exactly that. Once we restock, you’ll be made aware.
This will depend on your delivery location and shipping method. We have free shipping thresholds which, if your order value goes over, you’ll qualify for free shipping. If you don’t reach these thresholds, then you’ll be able to choose your shipping method and you’ll be charged accordingly.
You can also head to the link below, which should hopefully give you all the information you need to know about shipping costs and thresholds.
This, again, will depend on your delivery location as well as your shipping method. If you have any questions about specific locations and how long it would take, by all means contact us using one of the methods on our Contact Us page (https://tierzerogames.com/pages/contact) or through our Socials, and we’ll look into this for you.
This will depend on the contents of your order.
If your order contains all items that have already been released, then your order should be shipped by the end of the next working day following placement. Naturally during busy periods, this can change ever so slightly. Please note that orders after 1pm (GMT) are not guaranteed to be shipped the same day.
If your order contains pre-order items, your order will be shipped the day before the product is due for release.
If your order contains both available now and pre-order items, your order will be shipped once all items on the order have been released.
We get this one a lot. Orders will only be shipped once all items on the order have been released. For example, if you order a product that is out now and a product that is due for release in 2 months’ time, your full order will be on the release of the second product. We can always split the order and ship the items separately for you – but please be aware that this could require additional shipping fees to be paid.
Usually, yes. We have found this is usually the case when new sets are released, and customers make multiple purchases to ensure they don’t miss out on the stock they need at the time. As a result, for efficiency at our end, as well as meaning you will receive all your items at the same time, we would usually amalgamate orders.
This is only the case if all the shipping information is the same on any given order. If the name is different, for example, we’re aware that this could then be a gift for someone so we would ensure they are sent separately.
The best thing to do would be to contact us directly at firstname.lastname@example.org, and let us know your order number, and what amendments you’d like to make. This can be done until you have received shipping notification of your order.
Please do not cancel your order, then re-place your order with your new items included and request a cancellation of your first order. It’s just a bit messier that way.
You can split your order – however, please be aware that additional shipping fees may be required but this will be taken on a case by case basis.
Contact us at email@example.com with how you’d like to split your order, and we’ll take it from there.
Yes you can – all the information you should need around order cancellation or returns can be found on the link below;
As is always the case – if you have any worries or questions, or would like further information on how the process works, please don’t hesitate to get in touch with us.
Firstly, we’re sorry for any inconvenience caused by your missing/incorrect items.
Secondly, the best thing to do is to contact us directly at firstname.lastname@example.org, including your order number and the issue with your order, and we’ll work as quick as we can to rectify this for you.
Our contact us page can be found on the link below;
Other than that, you can contact us on any of our Social Media pages, and we’ll do our best to help you there, or alternatively pass you over to one of the necessary members of the team who will be able to help you!
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.