Privacy Policy

Privacy Policy

1. Introduction

TierZero Games Ltd ("we", "us", "our") is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase from us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

TierZero Games Ltd is the data controller responsible for your personal data.

Company details:
TierZero Games Ltd
Unit 6 Victoria Trading Estate
Roche, Cornwall
PL26 8LX
United Kingdom

Email: sales@tierzerogames.com

Company Number: 11077940
VAT Number: 391 9850 51

3. Personal Data We Collect

We may collect the following information:

  • Name
  • Billing and delivery address
  • Email address
  • Phone number
  • Payment details (processed securely by third-party providers)
  • Order history and account information
  • IP address and device/browser data
  • Marketing preferences

We do not store full payment card details. Payments are processed securely via Shopify Payments, PayPal, and Stripe.

4. How We Use Your Personal Data

We use your data to:

  • Process and fulfil orders
  • Communicate order status and service messages
  • Provide customer support
  • Prevent fraud and unauthorised transactions
  • Improve our website and services
  • Send marketing communications only where you have given consent
  • Comply with legal and tax obligations

5. Legal Bases for Processing

Under UK GDPR, we process your data on the following lawful bases:

  • Contract – to fulfil orders and provide services
  • Legal obligation – accounting, tax, and regulatory compliance
  • Legitimate interests – fraud prevention, service improvement
  • Consent – marketing emails and non-essential cookies

You may withdraw consent at any time.

6. Marketing Communications

You will only receive marketing emails if you have explicitly opted in.

Marketing emails are sent via Mailchimp. You can unsubscribe at any time by:

  • Clicking the unsubscribe link in any email, or
  • Contacting us at sales@tierzerogames.com

Service emails (order confirmations, shipping updates) are not marketing and cannot be opted out of.

7. Cookies

We use cookies to:

  • Enable essential site functionality
  • Remember items in your basket
  • Improve site performance and user experience
  • Support analytics and marketing (where consent is given)

Essential cookies are required for site operation. Non-essential cookies are used only where you have given consent and can be managed through your browser or cookie banner.

Cookies do not contain payment or sensitive personal information.

8. Data Sharing

We may share your data with trusted third parties where necessary, including:

  • Shopify (e-commerce platform)
  • Payment processors (Stripe, PayPal)
  • Shipping and logistics providers
  • Email marketing services (Mailchimp)
  • Analytics and fraud prevention tools

All third parties are required to protect your data and process it in accordance with applicable data protection laws.

9. International Data Transfers

Some of our service providers are located outside the UK. Where data is transferred internationally, appropriate safeguards (such as standard contractual clauses) are used to protect your information.

10. Data Retention

We retain personal data only for as long as necessary:

  • Order and tax records: 6 years
  • Customer accounts: until deleted by the user
  • Marketing data: until consent is withdrawn

11. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability
  • Lodge a complaint with the UK Information Commissioner's Office (ICO)

To exercise your rights, contact sales@tierzerogames.com.

12. Security

We implement appropriate technical and organisational measures to protect your data. However, no system is completely secure, and data transmission over the internet is at your own risk.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of the site indicates acceptance of the updated policy.

14. Contact

If you have questions about this Privacy Policy or how we handle your data, please contact:

sales@tierzerogames.com

Newsletter

Stay up to date with product releases, news and promotions by signing up for our newsletter