Delivery Information
📦 Shipping Policy
We want your order to reach you quickly, safely, and with no surprises at your door. Below you’ll find a full breakdown of our shipping services, costs, and important details to know before ordering.
General Information
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Customs & Duties
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DHL Express shipments – Duties and taxes are shown at checkout and collected by us, so you won’t face extra charges on delivery.
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Royal Mail shipments – Duties and taxes are collected locally and remain the customer’s responsibility. If a shipment is returned due to unpaid customs, the customer is responsible for shipping costs and a restocking fee.
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Order Processing – We aim to dispatch all orders within 24 hours. During busy periods this may take longer, but we’ll always process as quickly as possible.
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Cut-Off Times – Orders placed after 1:00pm (UK time) ship the next working day. Orders placed on Friday after 1:00pm ship on Monday (excluding Bank Holidays).
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Pre-Orders – Pre-order items are shipped the day before release. Orders containing pre-orders will only ship once all items are released. Some customers may receive their order after release day.
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Tracking – Tracking details (if applicable) are available in your Order Page once your parcel has shipped.
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Delivery Timeframes – Delivery times begin once your order has shipped, not when the order is placed.
Shipping Zones & Rates
United Kingdom
| Service | Order Value | Cost |
|---|---|---|
| Royal Mail 2nd Class | £0.00 – £15.00 | £2.50 |
| Royal Mail Tracked 48 | £0.00 – £20.00 | £3.00 |
| Royal Mail Tracked 48 | ÂŁ20.01+ | Free |
| Royal Mail Tracked 24 | £0.00 – £100.00 | £4.00 |
| Royal Mail Tracked 24 | ÂŁ100.01+ | Free |
| DHL Express | ÂŁ150.00+ | Free |
Zone 1 – Europe
| Service | Order Value | Cost |
|---|---|---|
| DHL Express | ÂŁ120.01+ | Free |
| DHL Express | ≤ £120.00 | Calculated at checkout |
| Royal Mail Int. Tracked & Signed (excl. USA) | £0.00 – £75.00 | £16.00 |
| Royal Mail Int. Tracked & Signed (excl. USA) | ÂŁ75.01+ | Free |
Zone 2 – USA
Note: USA orders now ship via DHL Express only. Royal Mail is no longer available.
| Service | Order Value | Cost |
|---|---|---|
| DHL Express | ÂŁ120.01+ | Free |
| DHL Express | ≤ £120.00 | Calculated at checkout |
| DHL Express | ÂŁ250+ | Customs & Duties + Shipping Free |
Zone 3 – Indonesia, Israel, Japan, South Africa, Australia
| Service | Order Value | Cost |
|---|---|---|
| DHL Express | ÂŁ240.01+ | Free |
| DHL Express | ≤ £240.00 | Calculated at checkout |
| Royal Mail Int. Tracked & Signed | £0.00 – £120.00 | £18.00 |
| Royal Mail Int. Tracked & Signed | ÂŁ120.01+ | Free |
Zone 4 – Australia, Canada & Japan
| Service | Order Value | Cost |
|---|---|---|
| DHL Express | ÂŁ200.01+ | Free |
| DHL Express | ≤ £200.00 | Calculated at checkout |
| Royal Mail Int. Signed For | £0.00 – £120.00 | £16.00 |
| Royal Mail Int. Signed For | ÂŁ120.01+ | Free |
Zone 5 – New Zealand
| Service | Order Value | Cost |
|---|---|---|
| DHL Express | ÂŁ240.01+ | Free |
| DHL Express | ≤ £240.00 | Calculated at checkout |
| Royal Mail Int. Signed For | £0.00 – £120.00 | £16.00 |
| Royal Mail Int. Signed For | ÂŁ120.01+ | Free |
Zone 6 – Israel, South Africa, Indonesia, China & Latin America
| Service | Order Value | Cost |
|---|---|---|
| DHL Express | ÂŁ300.01+ | Free |
| DHL Express | ≤ £300.00 | Calculated at checkout |
| Royal Mail Int. Signed For | £0.00 – £120.00 | £18.00 |
| Royal Mail Int. Signed For | ÂŁ120.01+ | Free |
Zone 7 – Rest of the World
| Service | Order Value | Cost |
|---|---|---|
| DHL Express | ÂŁ400.01+ | Free |
| DHL Express | ≤ £400.00 | £50.00 |
| Royal Mail Int. Tracked & Signed | £0.00 – £200.00 | £23.00 |
| Royal Mail Int. Tracked & Signed | ÂŁ200.01+ | Free |
Additional Information
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High-Value Orders – Expensive orders may be automatically upgraded to DHL Express at no extra cost for added security and insurance.
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Estimated Delivery Times –
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UK: 1–2 business days depending on service.
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Royal Mail International Tracked/Signed: ~5–15 business days (Zone 1) / ~10–20 business days (Zones 2+).
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DHL Express: typically 2–5 business days worldwide.
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Delays – International deliveries may be delayed due to customs checks, local handling, or peak periods.
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Lost Parcels – If your parcel is overdue, please contact us:
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UK: after 5 working days past expected delivery.
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International: after 10 days past expected delivery.
We can then open a lost-item case with the courier.
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Customs & Returns – If customs duties are not paid and the order is returned, the customer is responsible for both outbound and return shipping costs.
