An important update regarding Magnificent Monsters
Unfortunately, we need to share an update we never expected to have to make.
For the first time in 9 years of operating TierZero Games, we are having to cancel and reduce pre-orders for a sealed product.
When Magnificent Monsters was initially offered to us, we were advised that availability would not be an issue. Having been in this industry for as long as we have, we triple checked with all parties this would be the case and we were still cautious and ultimately pre-sold only around 5% of the stock we ordered.
Unfortunately, despite that caution, the allocations we have subsequently received are significantly below what we ordered and expected.
We are still actively working with multiple vendors to purchase additional stock. Our priority is to fulfil as many existing orders as possible, and we will continue doing everything we can to reduce the number of cancellations and quantity reductions required.
Where we know we cannot fulfil an order or its full quantity, we will contact the affected customers directly and issue the appropriate refund. Anyone whose order is cancelled or reduced will also receive store credit from us as an apology.
We also want to be transparent about dispatch times. We have been informed that because our OTS status was not in place early enough for this release, our stock cannot be supplied until the final wave reaching distributors. This is currently expected to arrive around release day.
As soon as that stock reaches us, our team will be working to get orders dispatched as quickly as humanly possible.
We have also made the decision that TierZero will not be selling any singles from Magnificent Monsters. Every box we are able to secure will instead be prioritised towards fulfilling existing sealed pre-orders.
This situation has highlighted problems with the way we currently handle pre-orders, and we need to take responsibility for changing that. Following the release of Magnificent Monsters, we will make a separate announcement explaining the changes we are making to our pre-order system going forward.
We know many of you ordered this product months ago and have been looking forward to receiving it. Having an order reduced or cancelled at this stage is incredibly disappointing, regardless of the circumstances that led to it.
We are genuinely sorry to everyone affected.
Ollie